How does LiveX AI integrate with Zendesk ?

We're glad you asked! 😊 Our integration with Zendesk is designed to be seamless, offering:

• API integration with Zendesk Help Center for automatic knowledge retrieval and update.  
• External Facing AI Agent with up to 87%+ self service rate: Directly interacts with your customers, handling inquiries and support.
• External Facing AI Agent can take one of the following forms. 
  • AI Search - Empower your customers with exceptional content discovery using the LiveX AI Search and intelligent Chat, designed for Zendesk Help Center. 
  • AI Avatai - Combine the power of generative AI agents with a virtual face-to-face experience, ensuring that every customer interaction feels personal and engaging.
  • AI Chat - Engage users through multiple modes, including text, video, and images.
• AI responses can be seamlessly transferred to human support through Zendesk LiveChat, tickets, and voice services.
• We also integrate voice AI to Zendesk talk that can automatically answer customer phone calls.
• Internal Zendesk SideApp for Human Agents: Provides instant access to information, aiding your team in delivering efficient support. Here are the links: LiveX AI Assist and LiveX AI Reply

This integration helps in achieving up to 80%-90% cost reduction in customer support operations.