LiveX AI Support

Yes, we support Twilio integration. From ingesting your help center knowledge to escalation to human agent, LiveX AI integrates them all.  If you have any other feature request, please send us an e...

Yes, we support Freshdesk integration. From ingesting your help center knowledge to escalation to human agent, LiveX AI integrates them all.  If you have any other feature request, please send us a...

Integrating with the Zendesk Sunshine API through the LiveX AI dashboard allows for seamless customer data management. Follow these steps to set up your integration. Step 1: Access My Apps Naviga...

LiveX AI agent is basically a piece of Javascript code injected to the website. So essentially the question is how to assure LiveX Javascript won't bring security hole.  First, LiveX Javascript its...

Providing users with an intuitive and AI-powered search experience is key to enhancing support efficiency. With LiveX.AI, you can seamlessly integrate an advanced AI-driven search bar into your Zen...

LiveX AI Agents are multimodal, meaning they can process and respond using text, images, and even voice for more dynamic interactions. However, we have not enabled multimodal functionality on the A...

Understands Intent, Not Just Keywords Instead of relying on exact matches, it interprets customer intent. Example: A customer asks, "Why is my bill so high this month?" A basic bot might reply,...

LiveX AI Agent is designed to enhance customer interactions, automate support, and improve retention across multiple industries. Here are some key industries where it can be used: E-commerce & Ret...

For LiveX AI, a user engagement refers to a single interaction with our AI Agent, whether it's a conversation through AI Chat, AI Search, or a phone call via AI Voice. One or multiple issues may be...